|
THE SITE
What
is the client area ?
How
should I choose my password ?
Are
the colours on the screen exactly what you get ?
What
is the shopping basket ?
Can
I take items out of my shopping basket ?
If
my measurements change, how can I update my file ?
I
use inches and not centimetres so how can I order
on your site ?
My
order is to be delivered in an EC country, how
do I settle the VAT ?
My
order is being delivered outside the EC or in
a French overseas territory, how do I settle the
VAT and customs duties ?
THE
PRODUCTS
I
made a mistake with my measurements, can I return
my made to measure shirt ?
Can
I return an item that I have ordered ?
I
have a specific request, can you send me an estimate
?
Have
you got a paper catalogue ?
Do
Valmary shirts require specific care ?
Does
"easy ironing" mean not having to iron at all
?
Where
are your fabrics from ?
How
can stains be treated ?
How
can I buy cloth covers for my shirts ?
Where
are Valmary shirts made ?
How
long before I receive my order ?
ORDERING
Can I pay
by cheque ?
Can I order by fax with
my credit card ?
Do you deliver
world wide ?
Can I visit your workshop
?
If I am not
in on the delivery day, what happens ?
THE SECURITY
Is
payment by credit card on internet safe ?
Do
I need a specific navigator to use the site ?
CONFIDENTIALITY POLICY
Are
your computer files open to the CNIL (French data
protection authority) ?
What
is your confidentiality policy ?
TRANSPORT AND PACKAGING
Will
my order be well packed for transport ?
Comment
suivre mon colis ?
LINKS
Can I make
a link to your site ?
May I use
pictures from your site ?
|
 |
| THE SITE |
What
is the client area ? |
| |
IThis
area is reserved for our clients. Right from your
first order you have access to this part of the
site where you will also find some very special
offers. |
| |
|
How
should I choose my password ? |
| |
IUpon
ordering for the first time, you ask for a password.
How should I choose it ? You choose your own password.
We recommend you use a word that you are sure
not to forget, you will therefore easily be able
to enter the site again, using your own measurements
and to change them if necessary.
II
am already a client but have forgotten my password.
Next to the areas where you enter your name and
password, click on " I have forgotten my password
".
|
| |
|
|
Are
the colours on the screen exactly what you get? |
| |
IUnfortunately,
we have no control on the settings of each individual
computer that connects to our site. Every picture
has been optimised to be as close as possible
to the real colour of our products on as many
navigators and screens as possible.
IWe
recommend that you ensure that your screen parameters
are set to : real colour 32 bits.
|
| |
|
| What
is the shopping basket ? |
| |
IBuying
on the internet is very fast, practical and secure.
The shopping basket enables you to select the articles
you wish during your visit to the Valmary site and
also to discard them or increase their number as
required. The shopping basket automatically calculates
the total amount of your order so that you can see
exactly what you have and how much you have spent.
When you have finished, you can check the basket's
content and proceed with payment. |
| |
|
| Can
I take items out of my shopping basket ? |
| |
IYou
may take items out of your shopping basket at any
time. Simply click on the green shopping bag on
the top right hand corner of your screen and you
will see your basket. You can then discard the items
that you don't wish to order. |
| |
|
|
If
my measurements change, how can I update my file? |
| |
IUse
your name and password to enter the client area
where you can update your measurements directly
on the screen. |
| |
|
| I
use inches and not centimetres so how can I order
on your site ? |
| |
IWhen
you enter your measurements, you can choose the
system you prefer : centimetres or inches. You can
use inches without any problem, our converter will
calculate the equivalents in centimetres. |
| |
|
| My
order is to be delivered in an EC country, how do
I settle the VAT ? |
| |
IWithin
the EC, all prices quoted are inclusive of taxes,
we collect the VAT and pay the tax to the French
treasury. |
| |
|
| My
order is being delivered outside the EC or in a
French overseas territory, how do I settle the VAT
and customs duties ? |
| |
IYou
must settle the taxes and duties applicable in the
country of delivery upon reception of your order. |
| |
|
| THE PRODUCTS |
| |
|
| I
made a mistake with my measurements, can I return
my made to measure shirt ? |
| |
IWe
advise you to read our general conditions of sale
, however, below is an extract :
IYou
may return your made to measure shirt within 7
days of reception of your order. In order for
us to be able to make alterations, you must attach
a letter detailing you name, address, reception
date and the dimensions required for alteration.
Within the EC exclusively, only the return postage
is at your expense, we will carry out the alterations
and send back your shirt. Outside the EC, transport
in both directions is at your expense, you should
therefore forward the cost of returning your shirt
along with the shirt itself. We advise you to
read our general conditions of sale.
IFor
further information, contact us :
Ie.mail 
by telephone from 04.68.78.72.85 international
33.4.68.78.72.85 from Monday to Friday 7h00 to
17h30
by fax from France 04.68.78.72.85 international
: 33.4.68.78.72.85
by mail : Valmary - 3 bd Marcou- 11000 Carcassonne
- France
|
| |
|
|
Can
I return an item that I have ordered ? |
| |
IYou
can return an item that you have ordered within
the conditions stipulated in our general conditions
of sale which we advise you to read
Ie.mail
by telephone from 04.68.78.72.85 international
33.4.68.78.72.85 from Monday to Friday 7h00 to
17h30
by fax from France 04.68.78.72.85 international
: 33.4.68.78.72.85
by mail : Valmary - 3 bd Marcou- 11000 Carcassonne
- France
|
| |
|
|
I
have a specific request, can you send me an estimate
? |
| |
IYes,
we draw up estimates for specific requests such
as series of shirts, special shapes, bulk orders
of made to measure gift packs for companies .
For further information, contact us :
Ie.mail
by telephone from 04.68.78.72.85 international
33.4.68.78.72.85 from Monday to Friday 7h00 to
17h30
by fax from France 04.68.78.72.85 international
: 33.4.68.78.72.85
by mail : Valmary - 3 bd Marcou- 11000 Carcassonne
- France
|
| |
|
|
Have
you got a paper catalogue ? |
| |
IYes,
we have a paper catalogue. We invite you to contact
us by e-mail, telephone or fax for details of how
to obtain our catalogue.
Ie.mail
by telephone from 04.68.78.72.85 international 33.4.68.78.72.85
from Monday to Friday 7h00 to 17h30
by fax from France 04.68.78.72.85 international
: 33.4.68.78.72.85
by mail : Valmary - 3 bd Marcou- 11000 Carcassonne
- France |
| |
|
|
Do
Valmary shirts require specific care ? |
| |
INo,
Valmary shirts do not require different or specific
care. We recommend that you follow the washing instructions
which are sewn into the hem of your shirt. We have
selected machine washable fabrics. To lengthen your
shirt's life, we advise you not to compact clothes
into your washing machine and to dry them on a hanger
or the back of a chair. Even though tumble drying
is authorised, we recommend avoiding using one if
possible. If you do wish to use a tumble dryer,
take care to flatten out creases after removal from
the washing machine so that it does not dry with
creases or folds. This makes ironing easier. |
| |
|
|
Does
"easy ironing" mean not having to iron at all ? |
| |
IEasy
iron or easy care materials have been especially
treated to ease ironing. In spite of numerous tests
of so-called "no-iron" fabrics, we do not know of
any that maintain the supple qualities of cotton
without requiring ironing after washing. We have
therefore opted to favour fabrics that are pleasant
to wear and which respect our high standards of
comfort and style. |
| |
|
|
Where
are your fabrics from ? |
| |
IThe
fabrics we use are purchased from the most renowned
weavers in Italy, France and Great Britain. |
| |
|
|
How
can stains be treated ? |
| |
IAs
soon as a stain appears, try to blot it (do not
rub) with a tissue or absorbent paper. Do not
let the stain dry.
IBall
point pen : blot the stain with methylated spirits
and wash your shirt.
IEgg
yellow : do not wait for the egg yellow to dry.
Wash your shirt after washing the stain with warm
soapy water.
IEgg
white : can be removed with cold water.
IGrease
stains : stain remover is ideal.
ICoffee:
the most common cause of stains ! ! ! Quickly
apply soap and wash. Do not let it dry.
IFruit
: these stains, even though particularly difficult
to remove, can be removed with cold water.if you
act quickly.
IBlood
: Blood stains can be removed relatively easily
with cold or warm water. Do not use hot water
as this fixes the stain ! ! ! Older stains come
out after washing if a sufficiently powerful detergent
is used.
|
| |
|
|
How
can I buy cloth covers for my shirts ? |
| |
IYou
can order shirt covers directly from the site. In
the accessories section |
| |
|
|
Where
are Valmary shirts made ? |
| |
IValmary
shirts are made in our workshop in Carcassonne which
is a village in south-east France, a few kilometres
outside Carcassonne. This workshop was created in
1972 and has been specialised in making shirts from
the beginning. In addition to shirts, we make cloth
covers and bath robes for travelling. |
| |
|
|
How
long before I receive my order ? |
| |
IIf
you order several articles, your whole order whole
be sent in one go. Delivery times are indicated
on the site. The delivery schedule will depend on
the mode of transport that you have selected. |
| |
|
| ORDERING |
| |
|
| Can
I pay by cheque ? |
| |
IYes,
if it is a French cheque (drawn on a French bank).
Place your order on our site and select payment
by cheque and validate. An order confirmation then
appears with a number, print two copies of this
and send one of them with your cheque made out to
'Valmary sur mesure'.
IAddress
: Valmary - 3 bd Marcou - 11000 Carcassonne - France
IDelivery
dates are effective upon reception of payment. |
| |
|
|
Can I order by fax with my credit card ? |
| |
IYou
can order by fax. Place your order on our internet
site and select credit card payment by fax. At the
end of your order entry, an order confirmation will
be displayed. Print it, fill out the form and fax
it to us on (France 04.68.78.72.85 - international
33.4.68.78.72.85).
I
Delivery dates are effective upon reception of payment.
|
| |
|
| Do
you deliver world wide ? |
| |
IYes,
We can delivery anywhere in the world by express
or standard delivery, as you choose. We cannot,
however, deliver to countries which are subject
to a French or EC embargo. |
| |
|
| Can
I visit your workshop ? |
| |
IOur
region is very popular with tourists and we are
always delighted to welcome our clients. However,
please telephone before coming so that we can
do our best to prepare a welcome for you in our
offices.
I
For further information, contact us :
Ie.mail
by telephone from 04.68.78.72.85 international
33.4.68.78.72.85 from Monday to Friday 7h00 to
17h30
by fax from France 04.68.78.72.85 international
: 33.4.68.78.72.85
by mail : Valmary - 3 bd Marcou- 11000 Carcassonne
- France
|
| |
|
| If
I am not in on the delivery day, what happens ? |
| |
IIf
your package has been delivered by the postal services,
the postman will leave notification that your parcel
awaits you at the post office. If an express delivery
service has been used, the delivery driver will
leave notification with a telephone number so that
you can arrange for a new delivery time. |
| |
|
| THE
SECURITY |
| |
|
| Is
payment by credit card on internet safe ? |
| |
IAs
soon as the time comes to give your credit card
number, the site is automatically secured. You
can verify that it is secured either by looking
at your navigator, the http:// changes to https://,
or to the key on the screen which becomes complete
or the padlock which is closed, depending on the
type of navigator. These are displayed in a little
window at the bottom of your screen.
ISecuring
payment on a site means encrypting information
so that only you and us may read it.
IWe
have opted for the SSL system (Secure Sockets
Layer).
ICommunicating
encrypted information on-line is as secure as
transmitting by telephone or fax.
IMoreover,
for maximum security, once your card number has
been registered, it is removed from our computer
data base.
|
| |
|
| Do
I need a specific navigator to use the site ? |
| |
IIt
is necessary to use version 4 or later of Netscape
or Explorer to access the secure payment section.
If you have an earlier version, you may pay by fax
or by a non-secured payment system. |
| |
|
| CONFIDENTIALITY
POLICY |
| |
|
| Are
your computer files open to the CNIL (French data
protection authority) ? |
| |
IOur
data files have been submitted to the CNIL since
January 1998, the site's opening date. |
| |
|
| What
is your confidentiality policy ? |
| |
IAll
information that you supply is exclusively for internal
use in order to meet your order. This information
will not, under any circumstances, be sold or forwarded
to an outside body without your prior authorisation,
whoever or wherever you may be. |
| |
|
| TRANSPORT
AND PACKAGING |
| |
|
| Will
my order be well packed for transport ? |
| |
IWe
have spent a lot of time in studying the best adapted
packaging for shipping your orders. Shirts are systematically
sent in an anonymous brown cardboard box (no brand
names appear on the packaging for transport security).
An individual mousse cover protects the shirt in
the box. Made to measure shirts are delivered in
a beautiful individual cloth cover. If you would
like to purchase additional covers, you may order
them on-line from our site ( FAIRE LIEN).
IOur
clients regularly congratulate us on the quality
of our packaging. |
| |
|
| Comment
suivre mon colis ? |
| |
ICertains
transporteur disposent d'un site internet sur lequel
vous pouvez suivre votre colis, grâce au numéro
(tracking number) que nous vous enverrons par email
dès l'expédition de votre commande.
Si le transporteur ne dispose pas de se service,
vous pouvez nous contacter, nous ferons le maximum
pour vous transmettre l'information. |
| |
|
| LINKS |
| |
|
| Can
I make a link to your site ? |
| |
ILinks
to our site may only be made with our authorisation.
Requests for links should be made by e-mail, telephone,
fax or mail.
Ie.mail
by telephone from 04.68.78.72.85 international
33.4.68.78.72.85 from Monday to Friday 7h00 to
17h30
by fax from France 04.68.78.72.85 international
: 33.4.68.78.72.85
by mail : Valmary - 3 bd Marcou- 11000 Carcassonne
- France
|
| |
|
| May
I use pictures from your site ? |
| |
IWe
cannot authorise the use of pictures from our
site under any circumstances. If you would like
to use one of our pictures, you should make a
request which we reserve the right to either accept
or reject.
Ie.mail
by telephone from 04.68.78.72.85 international
33.4.68.78.72.85 from Monday to Friday 7h00 to
17h30
by fax from France 04.68.78.72.85 international
: 33.4.68.78.72.85
by mail : Valmary - 3 bd Marcou- 11000 Carcassonne
- France
|
